R E T U R N S & R E F U N D S
Returns
As a business, we understand how precious your jewels are to you, and we seek to ensure that all of our customers are 100% satisfied with their orders. As a business, we can not offer refunds or exchanges on any worn jewellery for hygiene reasons unless proven to be faulty.
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If your jewellery is faulty, please return it to us by following the instructions below, and we will attempt to fix it before issuing you a refund or replacing the item. Please bear in mind that as a small business, timeframes can sometimes vary whilst we source or fix your products. At Elysium, we will return or replace your item as efficiently as possible, and you will receive a notification once the product has been shipped.
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Please place the singular faulty item in an envelope along with the returns note. The note should include your NAME, REASON FOR RETURN and ADDRESS. Our team will not be able to refer to messages on social media or emails, so please remember to include the note.
If you are reading this due to receiving a faulty item, we are incredibly sorry for this and the inconvenience caused; we promise the item will be replaced for you as soon as possible, the product will be dealt with the day of arrival at our office and returned immediately.
Refunds
At Elysium, we only offer refunds on any faulty products or if the product is unfixable once it arrives at our HQ. We cannot refund any order which is delayed due to an issue with the courier; this is completely out of our hands.
However, we will do what we can to help resolve your issue. If you are looking for the quickest possible resolution, you can request your shipping label, reference and dispatch note so that you can contact the courier directly.